Questions, issues, and how to reach us.

Open Sync Camera and tap the "+" button on the Events tab. Give the event a name, pick an end time at least an hour away, choose a reveal mode, and set the guest limit. The free tier includes seven guests — upgrade to a SyncPass tier on the last step if you need more.

Every event gets a six-character invite code and a QR code. Share either from the invite sheet inside the event. Guests can either install Sync Camera and tap "Join an event", or open the link https://join.sync.camera/[code] in any modern phone browser and join straight from the web.

Three options. During shows photos to everyone live as they are taken. After the event unlocks the full gallery when the event's end time passes. Additional delay unlocks the gallery a number of hours after the event ends — useful if you want a dramatic "photos are in!" moment the next morning.

Inside any event you can add Moments — sub-albums for phases of the day like "Ceremony", "Reception", or "After-party". Each Moment has its own QR code, its own reveal timing (or inherits the event's), and its own photo limit per guest. Useful for big events where guests want a clean album per phase.

No. When you tap a join link or enter an invite code, Sync Camera creates an anonymous identity for you on the spot. You get a guest profile, you can capture and browse photos, and you keep everything — no email, no password.

Yes, from Settings → "Link Apple account" (iOS) or "Link Google account" (Android). The upgrade preserves your user ID, so every event you joined and every photo you captured stays attached to your profile. Linking also makes your account recoverable if you lose or switch devices.

First check that you are signed into iCloud on the device (Settings → [Your Name]). Sign in with Apple requires an active iCloud session. If the button does nothing, quit and relaunch the app. If it still fails, email support@sync.camera with the iOS version and device model — we will look at the auth logs.

Sessions are refreshed silently on launch. If a refresh fails (usually after a long period offline, or after a password change on your Apple/Google account) we sign you out rather than show stale data. Tap "Sign in" again — your events and photos come back.

Uploads require internet access. If you are offline, your photos are safely queued on-device and the Upload banner at the top of the event shows a count. Once you are back on WiFi or mobile data, the queue resumes automatically with exponential backoff between retries. Nothing is lost.

Yes. Open the camera inside any event you have already joined. Photos capture to local storage and show as pending tiles in the gallery (with a small progress badge). When connectivity returns, they upload and sync in the background — you do not need the app to be open.

Open an event, long-press or tap Select, pick the photos you want, then tap Export. Sync Camera downloads full-resolution originals from the server and saves them to your Photos app. You only need Photo Library permission the first time you export.

Sync Camera uses your device's main camera at HEIC quality on iOS and JPEG on Android. Thumbnails are generated on-device so the gallery loads instantly, and originals are preserved full-resolution on the server for export.

Yes. In the gallery, tap the photo to open it full-screen, then tap the trash icon. You can always delete photos you uploaded. Only the event owner can delete photos uploaded by other guests.

SyncPass raises the guest limit and the photos-per-guest limit for a single event, and lets you add a custom cover image. The free tier is capped at seven guests; paid tiers go from Sync 10 up to Unlimited.

No. SyncPass is a one-time, per-event purchase — a Consumable in-app purchase. The pass is attached to that specific event and stays with it; creating a new event requires a new pass if you need more than the free tier.

SyncPass purchases are per-event Consumables, so there is nothing to "restore" in the usual sense — the pass is applied at the moment of purchase and the event keeps its upgraded limits from then on. If a purchase went through but the event did not upgrade, email support@sync.camera with your event name and the transaction ID from your Apple or Google purchase history and we will verify and apply it manually.

Refunds are handled by the App Store and Google Play directly, not by us.
iOS: reportaproblem.apple.com.
Android: Google Play refund request. If your refund is approved, the event's limits revert to the free tier automatically.

Your Apple or Google account identifier (if you sign in), your display name and optional avatar, the events and photos you create or join, a device push token for notifications, and crash reports with no personally identifying content. We do not collect your contacts, location, calendar, advertising ID, or any cross-app tracking signals. Full details: privacy policy.

Only participants of the specific event you uploaded to. Row-level security on our database and scoped storage buckets mean that even if someone guessed a URL, the server would refuse to serve the content to anyone who has not joined that event. Photos are never shared across events, sold, or used for advertising.

Settings → Delete Account. We permanently erase your profile, the events you own, and the photos inside them within 30 days. If you already uninstalled the app and cannot reach this screen, email support@sync.camera with "Data deletion request" and we will verify and erase your data.

You have the right to access, correct, delete, port, and object to processing of your personal data under GDPR, the DPDP Act 2023, and CCPA/CPRA. To exercise any of these rights, email support@sync.camera. We respond within 30 days.

First, force-quit the app and reopen it. If the crash repeats, update the app to the latest version from the App Store or Google Play. Still crashing? Email support@sync.camera with the iOS/Android version, the device model, and roughly when the crashes started. Our crash reporter usually already has a stack trace waiting for us by the time we see your email.

Check Settings → Notifications for Sync Camera is enabled, and that you have not disabled Sync Camera notifications inside the app (Settings → Notifications). On iOS, a freshly installed app needs the OS-level permission prompt to have been accepted. Uninstalling and reinstalling resets the permission state.

This happens if the deep link association has not completed yet on a fresh install — iOS and Android both take a few minutes to pick up the site association files after install. Install the app, wait 5 minutes, then tap the link again. If the link still falls back to the web every time, your OS has cached the browser choice — long-press the link and pick "Open in Sync Camera".

Tap the failed tile to retry. If a photo fails more than ten times in a row, we mark it permanently failed — almost always because the event it belongs to was deleted, or the original file on disk was removed by the OS cleaning up storage. Email us if you believe neither is the case.